Returns & Exchanges
At ESL Shop, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure your shopping experience is as seamless and stylish as our collections.
Initiate Your Request
Log into your ESL Shop account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Securely pack the items in their original packaging, ensuring all garment tags are attached and the inclusion of the original packing slip.
Ship It Back
Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing